IT Support & Maintenance/Repair Services

Egebimtes is a Business Solutions Center

Constantly renewing itself via current training programs,

Formed of experts possessing mobile equipment so as to ensure high-quality and fast communication,

Equipped with sufficient spare parts stock for failures,

Carefully audited, holding Turkish Standards Institution’s Service Compliance Certification,

Awarded with ISO quality certification, and

Offering reliable and high quality service to its customers.

Our motto in our information infrastructure support services is to undertake a thorough review of the entire organization so as to identify the solution that will best fit the customers’ business requirements and will ensure a full integration among units, and to maintain the system that will be set up based on this approach with a view to constantly enhancing our customers’ business productivity…

Hardware Support Services and Contracts:
Guarantee Services: Services for purchased equipment during the continuation of the guarantee period are rendered at the service center or at the user’s office. Maintenance and repair services to be offered will be free of charge provided that the equipment with unexpired guarantee is brought to the service center. Replacement of parts are free of charge for equipment with unexpired guarantee provided that the relevant equipment is brought to, and taken back from, EGEBİMTES Service Center by the user after necessary action is taken. During the process, software services (operating system, Windows) are provided at the user’s office or Egebimtes Service Center against the applicable fee. In addition to the guarantee, periodic maintenance can be provided at the user’s office upon making an annual contract.

Annual Contractual Services:
These services cover those offered with a view to ensuring that systems, with unexpired or expired guarantee periods, work uninterruptedly and regularly. Two options are offered within the frame of annual contractual services: Technical Assistance (client hardware and software) and System Support (service operating systems and server hardware).

Telephone Services:
This option covers the services outside the guarantee period and outside the scope of annual contracts. If a user demands any service in addition to all these contracts, every service to be provided will be charged to the customer.

Please contact us to discuss your solution requirements and for further information...